Current Openings

businessman-collaborate-collaboration-872957 (1)

People and Organisational Development Manager (HRBP)- Vadodara, Gujarat (1)

Incident and Problem Coordinator – Vadodara, Gujarat (1)

Change Cordinator – Vadodara, Gujarat (1)

SEO Specialist – Vadodara, Gujarat (1)

 

Position: People and Organisational Development Manager (HRBP)

Experience: 10+ Years 

No. of position:1

Job Purpose:

Acting in a partnering capacity with ability to provide comprehensive People and Organisational Development support to the Vadodara team, both operational and strategic.

Principal Accountabilities:

Working with Head of Organisational Development and the Vadodara Leadership team, the role will:

  • Advise, guide and support line managers in the relevant business areas on the application of key HR policies including performance, disciplinary, sickness, grievance, appraisal, recruitment and selection and change management ensuring that legislation, policy and best practice are adhered to.
  • Support line managers in recruitment and selection (including graduate and apprentice recruitment) ensuring that best practice is followed and Company’s values are adhered to.
  • Contribute to the review and writing of Company’s People & Organisational Development policies in ensuring they reflect current legislation and best practice in tackling the cause of issues.
  • Deliver excellent problem solving skills in understanding the implications of various issues and situations in delivering credible solutions.
  • Process workforce information to identify trends in performance and behaviour, including turnover, absenteeism, vacancy rates while raising line manager awareness.
  • Proactively identify priorities and key issues, also able to pre-empt problems and resolve issues effectively.
  • Understand wider operational priorities and how People and Organisational Development can support these/impact on these i.e. absenteeism, costs, performance etc.
  • Work with the learning and development team to contribute to design and deliver training to line managers on key People & OD policies including performance, conduct, sickness, grievance, appraisal, recruitment and change management.
  • Coach line managers on the skills in applying and implementing the People and OD policies and best practice. Will mentor and counsel line managers where difficulties arise.
  • Work alongside leaders in the business, identify priority training needs from appraisals and supervisions in ensuring these are addressed and followed through in development plans.
  • Assist in driving employee engagement through change management initiatives.
  • Lead and support ad-hoc projects.
  • Work with leaders to create a culture of customer excellence and continuous improvement.

Reporting Relationships

Reporting to: Head of People and Organisational Development

Responsible for: People Consultant and People Administrator

Essential Competencies

  • Proven ability to provide advice on HR Policies and Procedures
  • Proven ability to provide HR support with disciplinary, grievance and sickness absence
  • Problem solving and analytic skills
  • Demonstrate excellent organisational skills
  • Able to prioritise workload effectively
  • Able to build and maintain effective relationships and work across a wide range of contacts
  • IT literate – experience of Microsoft Office and databases
  • Attention to detail
  • Understanding of budgets and financial implications of decisions
  • Understanding of HR and IT systems
  • Good written skills including report writing
  • Excellent team player
  • Strong communications skills.
  • Good negotiation skills
  • Project management skills
  • Understanding of change management
  • Willingness to travel

Preferred Skills

  • Educated to degree level or equivalent
  • Experience working in all areas of HR
  • Professional HR qualification

Location :

Vadodara , Gujarat

Interested Candidates can send your resume on wafesgroup@gmail.com / wcareers7@gmail.com

Position: Incident and Problem Coordinator

Experience: 3+ Years 

No. of position:1

Job Purpose:

Providing support for both the Incident Management and Problem Management Functions across the Service Delivery Platform.  Working closely with the Service Desk, resolving teams, process owners and stakeholder’s supporting both internal and external clients from single services to full IT platform provisions across an international shared service centre.

Supporting the achievement of the agreed response and resolution service levels for Incident and Service Requests. 

Responsible for the delivery of standard methods, processes and procedures in the control of all IT Problem records supporting the Incident and Problem Manager in maintaining a balance between the need for root cause determination and potential impact of incidents upon quality.

Support and lead Company’s response to Major Incidents from initiation through to closure, and to lead on subsequent Major Incident Reporting to identify lessons learned.

Evangelize Incident and Problem Management by demonstrating the benefits of best practice and presenting this to all stakeholders. Responsible for the Incident Management, Problem Management and Request Fulfilment processes (in line with ITIL) and supports maintenance of Company’s ISO 20000 certification.

It is expected that appropriate application of these processes will lead to a continued reduction in priority incidents, amount of downtime, an increase in customer satisfaction and provide a more reliable, available and efficient IT service, reducing time to resolution.

Principal Accountabilities:

Responsible for Incident Management, Request Fulfilment and Problem Management processes within SDP on behalf of customers both internal and external across an international shared service. This involves:

    1. Maintenance of processes maintaining compliance with group policies and accreditations
    2. Supporting implementation of new or revised processes within appropriate toolsets (working practices, ITSM system) within SDP and customer organisations
    3. Working with the Service Desk management coordinating and managing the process activities to agreed SLAs
    4. Escalation point to expedite resolutions
    5. Manage Major Incident events, including establishment of war rooms
    6. Support the achievement of response and resolution targets for all tickets where managed within SDP
    7. Responsible for the appropriate recording, prioritisation and ongoing management of problems through to root cause identification, known error management and closure;
    8. Acting as an escalation point to expedite problem resolution
    9. Responsible for coordinating problem resolution, ensuring all problem, and constituent task owners are held responsible for their part in the problem management process and manage exceptions.
    10. Ensures quality of Known Error records
    11. Coordinates with suppliers to ensure timely problem resolution and contractual fulfilment
    12. Conducts post resolution review of significant or critical problems and supports the follow up of activities together with the operational management teams
    13. Engage with customer (internal and external) as part of processes and escalate risks, spending time on customer sites as required
    14. Act as a subject matter expert for the processes within Company and external customer teams
  1. Support reporting on Incident, Request and Problem as required for SDP and customer visibility:
    1. Performance trends by SDP/Customer and resolution teams
    2. Recording against agreed process KPIs and metrics
    3. Escalate risks and issues to ticket owning teams
    4. Priority 1 & Major Incident communications and Major Incident Reports
    5. Problem resolution updates as required
    6. Reporting requirements for monthly, quarterly service reviews.
    7. Exception reporting
  1. Continual Service Improvement within the Incident Management, Request Fulfilment and Problem Management process
    1. Identify opportunities for improvement within the owned processes with SDP and customer teams
    2. Program improvement activity into overall CSIP
    3. Support Incident and Problem Manager in implementation of agreed improvements

Reporting Relationships

Reports to the Incident and Problem Manager

Work closely with other Incident and Problem Coordinators, Junior Service Management Analyst, Change Management function, Quality & Compliance Manager, Knowledge Management Lead, Service Desk Manager and Service Desk Teams leads

Essential Competencies

  • ITIL foundation qualified / certified
  • 3+ years’ relevant experience in an IT support desk environment
  • Previous experience in an Incident Management or Problem Management position within a busy environment
  • Experience and knowledge of MS office packages (at intermediate / advanced level)
  • Must be able to work under own initiative without the need for close supervision
  • Strong time management skills and attention to detail
  • Excellent, interpersonal and customer service skills with a customer focused attitude and desire to provide continual improvement.
  • High attention to detail and able to work quickly under pressure
  • An appetite for continuous improvement and the development of practical process and procedures that support the business
  • Self-motivated and able to work under their own initiative and to play an active role within a team
  • Able to clear Security Clearance
  • Proactively seek feedback from customers and team members alike and use this information to support the development of improvements
  • Manage complex issues and implement corrective and future preventative steps
  • Communicate complex ideas and issues effectively
  • Build lasting relationships within the business – and external suppliers
  • Share knowledge and information with team members and peers across the business
  • Advocate and contribute to continual improvement throughout the team, based on lessons learnt and best practice

Preferred Skills

  • Working knowledge of related Service Management practices such as Change Management
  • Experience of working within an ISO9000:20000 certified environment
  • A technical background
  • Solid working knowledge of current IT technologies
  • Experience in a large Managed Service Environment
  • Previous experience of using Service Management Tools e.g. LANDESK etc.
  • Strong negotiation and influencing skills
  • Strong analytical and reporting skills
  • A commercial awareness

Measures and outputs

Provide support for:

  • Daily/Weekly/Monthly Reporting
  • Achievement of SLA/KPI’s
  • Trending of improvements for open Incident/Service Requests
  • Improvements in ticket management (Incidents/Service Requests)
  • Incident avoidance (via Problem Management)

Location :

Vadodara , Gujarat

Interested Candidates can send your resume on wafesgroup@gmail.com / wcareers7@gmail.com

Position: Change Coordinator

Experience: 4+ Years 

No. of position:1

Job Purpose:

Responsible for the day-to-day operations of the Change Management Function across across the Service Delivery Platform.  Working closely with the Service Desk, technical teams, process owners and stakeholder’s supporting both internal and external clients from single services to full IT platform provisions across an international shared service centre.

Responsible for the delivery of standard methods, processes and procedures in the control of all Change records.

Evangelize Change Management by demonstrating the benefits of best practice and presenting this to all stakeholders. Responsible for the Incident Management, Problem Management and Request Fulfilment processes (in line with ITIL) and supports maintenance of Company’s ISO 20000 certification.

It is expected that appropriate application of the process will lead to a continued reduction in unplanned downtime, increase in successful changes, increase customer satisfaction and provide a more available IT service.

Principal Accountabilities

  1. Responsible for Change Management processes within SDP on behalf of customers both internal and external across an international shared service. This involves:
    1. Maintenance of processes maintaining compliance with group policies and accreditations
    2. Supporting implementation of new or revised processes within appropriate toolsets (working practices, ITSM system) within SDP and customer organisations.
    3. Reviewing change request submissions ensuring quality and liaising with the request submitter to correct any issues.
    4. Reviewing and carrying out risk assessments for submitted changes.
    5. Preparing agendas for CAB, taking minutes and chairing CABs, including emergency CABs
    6. Assessing if changes have met requirements to be classified as successful.
    7. Scheduling changes, ensuring agreed conditions are fulfilled and updating schedules of change.
    8. Acting as an escalation point for the Change Management process.
    9. Evaluate changes at aggregate and individual level to identify learning opportunities to improve management of change.
    10. Lead and co-ordinate post-implementation review activities where required
    11. Engage with customer (internal and external) as part of processes and escalate risks, spending time on customer sites as required
    12. Act as a subject matter expert for the processes within Company and external customer teams
  1. Support reporting on Change as required for SDP and customer visibility:
    1. Performance trends by SDP/Customer and technical teams
    2. Recording against agreed process KPIs and metrics
    3. Escalate risks and issues as appropriate
    4. Reporting requirements for monthly, quarterly service reviews.
    5. Exception reporting
  1. Continual Service Improvement within the Change Management process
    1. Identify opportunities for improvement within the process with SDP and customer teams
    2. Program improvement activity into overall CSIP
    3. Support Service Design and Improvement Manager in implementation of agreed improvements

Reporting Relationships

Reports to the Change Management Lead (UK)

Work closely with Incident and Problem Management function, Quality & Compliance Manager, Knowledge Management Lead, Service Design and Improvement Manager, Service Desk Manager, and Service Desk Teams leads.

Essential Competencies

  • ITIL foundation qualified /certified
  • 4+ years’ experience in an IT support environment
  • Previous experience in an Change Management position within a busy environment
  • Experience and knowledge of MS office packages (at intermediate / advanced level)
  • Must be able to work under own initiative without the need for close supervision
  • Strong time management skills and attention to detail
  • Strong negotiation and influencing skills
  • Excellent, interpersonal and customer service skills with a customer focused attitude and desire to provide continual improvement.
  • High attention to detail and able to work quickly under pressure
  • An appetite for continuous improvement and the development of practical process and procedures that support the business
  • Self-motivated and able to work under their own initiative and to play an active role within a team
  • Able to clear Security Clearance
  • Proactively seek feedback from customers and team members alike and use this information to support the development of improvement
  • Supporting the development of process and procedures
  • Build lasting relationships within the business – and external suppliers
  • Share knowledge and information with team members and peers across the business
  • Advocate and contribute to continual improvement throughout the team, based on lessons learnt and best practice

Preferred Skills

  • Working knowledge of related Service Management practices such as Incident and Problem Management
  • Experience of working within an ISO9000:20000 certified environment
  • A technical background
  • Solid working knowledge of current IT technologies
  • Experience in a large Managed Service Environment
  • Previous experience of using Service Management Tools e.g. LANDESK etc.
  • Strong analytical and reporting skills
  • A commercial awareness

Location :

Vadodara , Gujarat

Interested Candidates can send your resume on wafesgroup@gmail.com / wcareers7@gmail.com

Position:SEO Specialist

Experience: 3+ Years 

No. of position:1

Job Purpose:

We seek a creative and self-motivated SEO Specialist with considerable exposure to multiple technologies and platforms & who is keen to join a multi-cultural software company.

As an SEO Specialist, you will be responsible for the successful technical execution of SEO strategies. It’s a technical role for an individual passionate about Digital Marketing and would be an SEO expert. Liaising with Marketing executives and managers from across the business; you will be an excellent communicator who quickly builds strong working relationships. You will be responsible for executing business objectives, optimise keywords in existing content and uncover new opportunities for the addition of keywords. Providing recommendations and implement strategies for content development in coordination with SEO goals. The ability to report on outcomes and make recommendations for improvements is desirable.

Principal Accountabilities:

  • Reviewing and analysing company.com for areas that can be improved and optimised
  • Researching and implementing content recommendations for organic SEO success
  • Perform ongoing keyword discovery, expansion and optimisation to drive the most valuable traffic
  • Track, report, and analyse website analytics and PPC initiatives and campaigns
  • Writing compelling calls-to-action to convert visitors
  • Work with editorial and marketing teams to drive SEO in content creation and content programming
  • Developing link building strategies
  • Analysing keywords and SEO techniques used by competitors
  • Keeping updated on both white hat and black hat SEO strategies to stay within search engine guidelines
  • Compiling and presenting SEO strategies in line with the brand reputation guideline
  • Work with the development team to ensure SEO best practices are properly implemented on newly developed code
  • Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords

Reporting Relationships :

Group Head of Marketing Services

Essential Competencies:

  • Proven SEO experience
  • Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing
  • Solid understanding of content marketing, content growth performance marketing, conversion, and online customer acquisition
  • In-depth experience with website analytics tools (e.g., Google Analytics, Hotjar, Mixpanel, Matomo, WebTrends)
  • Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
  • Experience with A/B and multivariate experiments
  • Knowledge of ranking factors and search engine algorithms
  • Up-to-date with the latest trends and best practices in SEO and SEM
  • Outstanding ability to think creatively, strategically, and identify and resolve problems
  • Excellent verbal and written communication skill
  • Ability to work within a team and independently
  • Strong organisational, time management, and analytical skills

Skill Classification

Priority Rank

Description

Exp. (Years)

Mandatory

1

Google Analytics

3 to 4

2

Google Webmaster

3 to 4

3

Google Adwords

3 to 4

4

Google Tag Manager

3 to 4

5

Google Data Studio

3 to 4

6

Website Auditing – Best Practices and Tools

2 to 3

7

Keyword Research and Strategy

3 to 4

8

On-Page SEO

3 to 4

9

Technical SEO

3 to 4

10

Link Building

2 to 3

11

Competitor Research

2 to 3

12

Reporting and Recommendations for Improvement

3 to 4

13

Paid Campaign and Reporting

2 to 3

14

Google Keyword Planner

3 to 4

15

Google PageSpeed Insights

2 to 3

Highly Desirable

16

SEMRush

2 to 3

17

Screaming Frog

2 to 3

18

Ahrefs Backlink Checker

2 to 3

19

MOZ Pro

2 to 3

20

Data Tracking Tools (e.g., Lucky Orange)

1 to 2

Preferred Skills:

  • Working knowledge of Episerver or any other CMS
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Web Content Accessibility Guidelines (WCAG) 2.0

Location :

Vadodara , Gujarat

Interested Candidates can send your resume on wafesgroup@gmail.com / wcareers7@gmail.com